How People Tick
A Guide to Over 50 Types of Difficult People and How to Handle ThemeBook - 2009
The new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Mike Leibling describes each difficult situation, analyzes how it arises, and suggests strategies for dealing with the problem. Disruptive behavior patterns can be addressed once and for all, instead of handling them as one-off events.
Publisher: London ; Philadelphia : Kogan Page, 2009
Edition: 2nd ed
Characteristics: 1 online resource (ix, 206 pages)